Standard Terms and Conditions of
Temporary Holiday Accommodation

Note:  The Terms & Conditions of the holiday letting is agreed by both parties. Departure from the same by the Renter permits the Agent or Owner to refuse entry, amend the rent or immediately terminate the occupancy. Variances can be agreed on, but only by arrangement with the agent/owner in writing prior to day of arrival.

Non refundable deposit of 20% of the total rental amount is required to secure the booking. Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions.

Balance of the rental amount must be paid in full 30 days prior to occupancy. If the balance of the total rental amount has not been received by the owner at the due time, the owner has the right to cancel the booking and re-let the property. Booking made within two (2) months of arrival require full payment on booking.

Cancellation if caused by the client, money paid is not refundable.

Security Deposits: A security deposit or credit card number is to be left as security.  It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, missing property, extra guests beyond those declared, late checkout, excess garbage removal. In most cases a Security Deposit will be required. The charging of a Security Deposit is at the sole  discretion of the Booking Agent/Owner at the time of booking. The Renter agrees for the agent/owner to deduct such extra charges from their credit card or security deposit. The person making the booking must stay in the property and will be responsible for the conduct of all guests.

Extra Charges: see list in home. Deductions from the tenant’s credit card or Security deposit will be made if the Agent/Owner need to make a claim which may include, but not limited to, the following: excess cleaning, damage or breakages, excess garbage removal, late check out, lost keys, Security Guard call out for loud noise, missing property, extra guests.

The property owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances. The tenant agrees to give access to trades people, gardeners, pool service technicians  and any other trades person that maybe required for repairs, maintenance, damage and improvements the owner/agent deems necessary.

To maintain a good standard for our guests we require certain conditions to be complied with. The premises are to be left in a clean and tidy condition. Please ensure dishes, pots and pans etc are washed and put back into cupboards. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions:

1. Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email.  Fees will apply for excess guests not agreed with the owners in advance.

2. Parties, Functions, loud noise and excessive drinking are all strictly prohibited. The rent charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your Security deposit and/or additional payments.

3. Damage, Breakages, Theft and Loss are the tenants responsibility during their stay.

4. Departure - the property should be left in a similar state to its condition on arrival, otherwise extra charges will apply.

5. Check-out time is 10am, to allow time to prepare property for next guests. Check-in time is 2pm on day of arrival.

6. Disturbance to our neighbours, including excessive noise at any time, is prohibited and may result in termination of rental and loss of Security deposit. Strata Title Law must be observed. Please note you are in a residential area and regard must be paid to the quiet enjoyment of neighbouring properties. If a Security Guard is called out following a noise complaint, to the agent or police by neighbours, a $100 call out fee will be payable by the tenant. Second complaint will cause eviction with no refund.

Linen is to be supplied by the tenant unless arranged when booking.

Pets are not allowed unless specific arrangements have been made in writing with the owner.

Smoking is not allowed in the house.

Loss - the owners take no responsibility for the tenant's personal property.

Pool conduct – no glasses or glass products are allowed in the pool area. Use of pool is restricted to between 8am and 9pm daily. This helps to keep noise levels down when people are sleeping. It is also courtesy to our neighbours.

Website content - Vision on the website is an accurate representation of the property, but the agent/owner is not responsible for personal perceptions. Vision on the website is based on professional photographs using accessories that may or may not be present on arrival. e.g. bottle of Dom Perignon champagne. No provision can or will be made for relocation if property is deemed unsatisfactory on arrival other than on the basis that the full rental due be forfeited and full rental on the new premises is paid prior to occupancy.

In the unlikely event the property is offered for sale, the tenant agrees to allow the agent/owner to inspect the property with prospective purchasers during reasonable hours by appointment. The agent/owner cannot be held responsible should a property be sold and the booking cancelled. All endeavours to find alternative accommodation will be made by the agent/owner.